NORTHAMPTON — When Brenna Ryan looks up from her work gluing and nailing a custom picture frame, she looks down through the window of her second-floor studio at 56 Main St. She sees people — customers, possibly — streaming through the busy intersection of Main, Pleasant and King streets.
But how to get people strolling through the heart of downtown Northampton upstairs and into her business — named Make Time — when lots of folks have a hard time looking up from their phones?
