Mich. communications center introduces AI ‘dispatcher’ to answer some calls to non-emergency line
By Brad Devereauxmlive.comKALAMAZOO COUNTY, Mich. — The Kalamazoo County Consolidated Dispatch Authority is now using an artificial intelligence (AI) system to respond to some calls that come in through a non-emergency line.The calls will now be processed by Ava, the dispatch center’s new virtual assistant....
